Refund & Cancellation Policy

This policy explains when purchases on DARK SHAN PANEL (operated by Dark Shan Technologies) are eligible for a refund, and how to request one. We want billing to feel fair — if something went wrong, talk to us and we'll make it right.

1. What You're Buying

Plans on DARK SHAN PANEL are prepaid credit packs for a digital hosting service. Credits are delivered to your account instantly when your payment succeeds, and are consumed hourly by running apps. Each pack is valid for 30 days. There are no automatic renewals — you are only ever charged when you explicitly make a purchase.

2. Eligible Refunds

• Unused credit packs — if you bought a plan by mistake and none of its credits have been consumed, you can request a full refund within 7 days of purchase.
• Duplicate payments — accidental double-charges are refunded in full, always.
• Payment succeeded but credits not delivered — we'll either apply the credits manually or refund you in full, your choice.
• Extended platform outage — if a fault on our side made the Service unusable for an extended period, we'll credit or refund the affected time fairly.

3. Not Eligible

• Credits that have already been consumed by running apps.
• Credits that expired at the end of their 30-day validity window.
• Accounts suspended or terminated for violating our Terms of Service.
• Change-of-mind requests made more than 7 days after purchase, or after any usage.

4. How to Request a Refund

• Email support@darkshan.com from your account email, with the subject "Refund request".
• Include your order/transaction ID and the reason for the request.
• We review and respond within 1–2 business days.

5. How Refunds Are Paid

Approved refunds are sent back to the original payment method through the same payment gateway you used to pay. Depending on your bank or card issuer, the amount typically appears within 5–10 business days. Refunds are made in the original transaction currency; your bank's exchange rate at the time of refund applies.

6. Cancellations

Because plans are one-time purchases, there is nothing to "cancel" — no subscription renews. You can delete your apps at any time from the dashboard to stop further credit usage, and you may stop using the Service whenever you like.

7. Chargebacks

If you have a billing problem, please contact us first — most issues are resolved within a day. Filing a chargeback for a service that was delivered as described may lead to account suspension while the dispute is investigated.